Refund policy
Last Updated: 04/02/2025
At Ozzy Snus, we are dedicated to providing high-quality products and exceptional service. Please review our Return and Refund Policy carefully to understand our guidelines for returns, refunds, and replacements.
Return Eligibility
We accept returns for faulty or damaged products and for unused, unopened items.
- Return shipping costs are the responsibility of the customer.
- Returned items must be in their original, sealed packaging to be eligible.
No Standard Returns or Refunds
Due to the nature of our products and for health and safety reasons, we generally do not accept returns or offer refunds outside the eligibility criteria above. This policy ensures product integrity and customer safety.
Exceptional Circumstances
We recognize that unique situations may arise, and we are committed to addressing them promptly. If you believe your circumstance warrants special consideration, please contact us:
- Email: ozzysnus@gmail.com
- Required Information: Include a detailed description of your issue and any relevant order information.
Case-by-Case Review
All return and refund requests will be individually reviewed by our team. Each case will be evaluated based on product condition, order details, and the nature of the issue. Approval or denial will be determined accordingly.
Contact Us
If you have any inquiries regarding our return and refund policy or need assistance with a specific situation, please do not hesitate to reach out.
📧 Email: ozzysnus@gmail.com
Thank you for choosing Ozzy Snus. We value your trust and strive to provide you with a positive experience.