Shipping policy
Last Updated: 04/02/2025
We aim to provide you with a seamless shopping experience, including efficient and reliable shipping services. Please review the following shipping polity to understand our procedures and commitments.
Order Processing and Dispatch
All orders placed through our website are processed and dispatched from our dispatch centers located in Melbourne, VIC and Brisbane, QLD. We are committed to fulfilling orders promptly. Orders are prepared for shipping within the same business day (if ordered by 11am AEST) or the next business day after purchase.
Shipping Options and Costs
We offer the following shipping options for deliveries within Australia:
- Orders over $80 qualify for free standard shipping!
- Orders over $100 qualify for free express shipping!
- Standard Shipping (Australia Post): $10.99
- Express Shipping (Australia Post): $14.99
Shipping Times
Shipping times may vary depending on your location within Australia:
- Standard Shipping: Approx. 3-4 business days for metro areas, 3-5 business days for regional, and 5-10 business days for remote.
- Express Shipping: Approx. 1-2 business days.
Please note that shipping times are estimates and may be subject to delays beyond our control, such as during peak seasons or unforeseen circumstances.
Tracking and Notifications
Once your order is dispatched, you will receive an email notification containing a tracking number to monitor the progress of your shipment. This allows you to stay updated on the status of your delivery.
Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact us at ozzysnus@gmail.com. Our customer support team is here to assist you and ensure your satisfaction.
Thank you for choosing Ozzy Snus. We appreciate your support and look forward to serving you again in the future.